Key reminders: confirm details before sending funds; keep your device secure; do not share OTPs or PINs.
If you have a transaction concern, prepare reference numbers, timestamps, and screenshots of any error messages before contacting support.
Fee Only Financial Planning
Related topics on this site include iAccess access, weAccess access, InstaPay transfers, interbank fees, E-Card limits, and treasury basics.
Fiduciary Financial Planning
This page is intended for quick reference and plain-language guidance. For account-specific concerns, follow official banking instructions and branch procedures.
Professionals Only, No Salespeople
Transaction Reversal FAQ
What is covered on this page? When a transfer is sent to the wrong recipient, reversal may not be automatic. This FAQ explains why reversals can require the recipient’s consent and what documentation or steps may be requested for resolution.
Key reminders: confirm details before sending funds; keep your device secure; do not share OTPs or PINs.
If you have a transaction concern, prepare reference numbers, timestamps, and screenshots of any error messages before contacting support.
Learning About You
Related topics on this site include iAccess access, weAccess access, InstaPay transfers, interbank fees, E-Card limits, and treasury basics.
Organized Meeting
This page is intended for quick reference and plain-language guidance. For account-specific concerns, follow official banking instructions and branch procedures.
Plan Meeting
Transaction Reversal FAQ
Implementation
What is covered on this page? When a transfer is sent to the wrong recipient, reversal may not be automatic. This FAQ explains why reversals can require the recipient’s consent and what documentation or steps may be requested for resolution.
