Key reminders: confirm details before sending funds; keep your device secure; do not share OTPs or PINs.
If you have a transaction concern, prepare reference numbers, timestamps, and screenshots of any error messages before contacting support.
Fee Only Financial Planning
Related topics on this site include iAccess access, weAccess access, InstaPay transfers, interbank fees, E-Card limits, and treasury basics.
Fiduciary Financial Planning
This page is intended for quick reference and plain-language guidance. For account-specific concerns, follow official banking instructions and branch procedures.
Professionals Only, No Salespeople
InstaPay Transfers FAQ
What is covered on this page? InstaPay is used for real-time interbank transfers. This FAQ covers when InstaPay is available, common transfer steps, what details must match, and what to do if you sent money to the wrong account (including situations where reversal requires the receiver’s consent).
Key reminders: confirm details before sending funds; keep your device secure; do not share OTPs or PINs.
If you have a transaction concern, prepare reference numbers, timestamps, and screenshots of any error messages before contacting support.
Learning About You
Related topics on this site include iAccess access, weAccess access, InstaPay transfers, interbank fees, E-Card limits, and treasury basics.
Organized Meeting
This page is intended for quick reference and plain-language guidance. For account-specific concerns, follow official banking instructions and branch procedures.
Plan Meeting
InstaPay Transfers FAQ
Implementation
What is covered on this page? InstaPay is used for real-time interbank transfers. This FAQ covers when InstaPay is available, common transfer steps, what details must match, and what to do if you sent money to the wrong account (including situations where reversal requires the receiver’s consent).
