Digital Banking Transactions FAQ: FAQs on common digital banking transactions such as fund transfers, bill payments, and transaction reference numbers, including what to check before confirming a transaction.
Interbank Balance Inquiry FAQ: Balance inquiry at another bank’s ATM may be subject to fees set by that bank. This page explains what to expect and how to minimize avoidable charges.
Interbank Withdrawal FAQ: Withdrawing at other banks’ ATMs can be subject to fees set by the other bank. Learn common fee scenarios and best practices for dispute handling.
E-Card Cashless Purchase FAQ: Cashless purchase limits can be higher than withdrawal limits. This page explains how daily purchase caps work and what to do if a transaction is declined.
Transaction History FAQ: How to check transaction history in digital banking channels, what details to capture for support, and typical troubleshooting steps when entries are missing.
Enrollment & Activation FAQ: Enrollment and activation questions for online banking channels, including typical identity checks and why enrollment steps may differ by account type.
Landbank FAQs is a focused reference for frequently asked questions about digital banking, accounts, cards, fees, and support.
Popular topics include iAccess and weAccess access, InstaPay transfers, OTP/PIN security, E-Card limits, ATM disputes, and customer care guidance.
Always verify recipient details before confirming transfers. Protect your PIN and one-time passwords, and keep transaction reference numbers for support.
Deep expertise
Below you’ll find structured FAQ topics. Use the navigation links to jump to the page that matches your question.
Collaborative approach
Landbank FAQs: Landbank FAQs bring together the most common questions people ask about LANDBANK digital banking, accounts, cards, payments, and customer support. Topics include online access (iAccess / weAccess), InstaPay and other fund transfers, OTP and PIN security, account status such as inactive or dormant accounts, card and ATM limits, and basic guidance on treasury products such as Retail Treasury Bonds (RTBs).
Philosophy of evidence
Online Banking (iAccess) FAQ: This page answers questions about LANDBANK iAccess: enrollment, login, account viewing, fund transfers, bill payments, transaction history, and how to get help for transaction inquiries. It also explains common safety reminders such as verifying recipient details before you send and protecting your credentials.
The know-how
Online Banking (weAccess) FAQ: Learn common weAccess questions: access from outside the Philippines when you have internet connectivity, typical digital banking features, and where to find official support channels for electronic banking services.
InstaPay Transfers FAQ: InstaPay is used for real-time interbank transfers. This FAQ covers when InstaPay is available, common transfer steps, what details must match, and what to do if you sent money to the wrong account (including situations where reversal requires the receiver’s consent).
- eFPS / ETPS Payments FAQ: FAQs about electronic tax and filing/payment services: what eFPS is, typical enrollment flow, how payment confirmation is handled, and basic troubleshooting when you do not see an expected status or receipt.
- OTP & PIN Security FAQ: Security questions focused on OTP and PIN use: why OTP is required for certain actions, how to avoid phishing, why you should never share your PIN/OTP, and how to contact customer care if you suspect unauthorized activity.
Transaction Reversal FAQ: When a transfer is sent to the wrong recipient, reversal may not be automatic. This FAQ explains why reversals can require the recipient’s consent and what documentation or steps may be requested for resolution.
Customer Care & Support FAQ: How to get help: what information to prepare for a case, typical channels used for transaction queries, and practical tips for faster assistance such as keeping reference numbers and screenshots of error messages.
